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Windos update failure. PRODUCT NAME: HP Pavilion dv6

-0001-11-30 | Default
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Product name: HP Pavilion dv6 Notebook PC
Product number: QB365PA#ACJ
OS: Microsoft Windows 7 Home Premium
Changes made: 1) Installed norton antivirus
                           2) Update windows
Problem: 1) I recently updated windows. Few of the updates and installations were failure. I am afraid that there would be a hard disk failure.
               2) What do the lghts on the right side of the PC of this model insist? And in my PC theere is an orange light glowing always.
This seems to appear only after the above changes.
Please someone kindly let me know the problems.
Thanking you.

Latest answer

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Hi,
Try the following.
Open windows Control Panel, open Windows Update, select 'View update history' in the left hand pane and then select 'Installed updates' link in the following window.
Locate update KB2962407, right click it and select Uninstall.  When done, restart the notebook, open windows Control Panel, open Windows Update and select 'Check for updates'.  You'll see the update you just uninstalled being offered again - right click and select 'Hide Update'.
After this you may or may not need to delete and reload the Audio driver - if you do, the procedure for using recovery manager to reinstall Software and Drivers is detailed in the document on the link below.
Recovery Manager - Windows 8.
Regards,
DP-K
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****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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